Tuesday 9 September 2008

Remedial Work: Wed 3 Sep 08 - still not right

Fitters4 were just as floored as I was to find that the wall end panel which had been delivered a day early was, in fact, the Wrong Panel.

Fitters4 did all that could possibly be done, or at least all that could be done with at least a modicum of effort (at the Very Least), to rectify the light switch which looked like it had been plastered in by Shrek on acid. They also put sealant round the back of the sink (hurrah! the sink finally looks like a half decent job!) and half-heartedly drilled the floating junction box back ONTO the wall (wait till I post THAT pic). Note how I say ONTO. Not "into". No. It's still very much a separate entity from the wall. It's just attached to it now, rather than adrift from.

They agreed about the invert-V shaped gap next to the freezer.

So they'll have to come back again when the correct end panel arrives, and bring another new piece to tailor between the freezer & back wall.


Meanwhile...
I mentioned to a colleague at work that we were approaching the 4 month anniversary of remedial work. She replied that they'd had exactly the same problems - wrong deliveries, stuff not fitted right, getting fitters back to redo stuff, and in the end they'd given up and decided to Put Up With It. I wonder if Customer Putting Up With It is one of the key remedial strategies on MFI's customer satisfaction charter?

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