The Action Starts. Part 2.

Schedule of works sent to me from the installations manager was not accurate & had stuff missing. I've had to correct that.

Spoke to installations manager about Fitter1 ringing up last night. She, like me, was surprised (or very good at acting surprised) that he had not been appraised of the situation. He must have been appraised by now anyway, because he's not rung up this evening as he said he would. Hmm.

Here's the fun bits. Ha sodding ha.
They want us to pay for the replacement worktop up front & then they'll refund us. The installations mgr says MFI "don't have an account set up with Blacksheep" so they can't order direct. They don't have an account with us, if we're talking technicalities! Like we have the cash to just fork out willy-nilly on worktops. She then said that the branch manager may be able to provide the cash advance or refund my card upfront, and would get back to us on that.
I'm getting a quote from Blacksheep and forwarding it on to them, along with the corrected Schedule of Works.

Have contacted my credit card company on an "f.y.i." basis.


Footnote: re Fitter1, this is the icing on MFI's Cake of Ludicrousity:

MFI's Fitters get paid whether or not they do a good job.

How do I arrive at this conclusion? Simple: the IM said that when the work is complete and satisfactory, then we must pay Fitter1 his bill because then the work on his schedule will have been completed.
Even though someone else had to correct it (which will be at MFI's expense).

What kind of incentive is THAT for a fitter to do the job properly & professionally??? WTF?!?!?!